信用卡支付失敗通知

<p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">您好，若是在交易過程，收到「 <span style="-webkit-text-stroke-width:0px;border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;float:none;font-family:"Open Sans", Helvetica, Arial, sans-serif;font-size:15px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;overflow-wrap:break-word;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">信用卡授權失敗拒絕交易」的提醒通知，有可能是以下幾種情況: 信用卡卡號或到期日輸入錯誤。信用卡已超過到期日使用期限。超出信用卡使用額度或餘額不足。信用卡發卡銀行內部系統問題…等。此筆卡號同時有人刷卡授權中，因此視窗會跳出。信用卡授權時，網路斷線。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">多數情況為網路問題，因此若您嘗試兩次都有交易失敗的情況，建議您更換卡片做付款。若仍有付款問題，也能直接聯繫客服信箱: happylearngo@gmail.com ，我們會協助您完成付款作業。

交易成功後沒有收到通知信

<p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">交易成功後，您將收到一封課程購買成功信件，信件當中會有創作者關於課程上線的相關資訊及說明。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">若交易成功後卻沒有收到信件，也可請您檢查註冊信箱是否正確， <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">或是直接聯繫課服： happylearngo@gmail.com ，我們將派專員協助您。

購買多久可以拿到發票？

您好，購買完課程後，於3-5個工作天，您會收到電子發票的開立，可以從註冊的信箱做確認。如果仍未收到發票，也請您聯繫以下信箱：happylearngo@gmail.com 我們將由專人協助您。

如果是企業用戶，需要開立統編發票怎麼辦?

您好，若您需要開立統編發票，可以再購買完課程後，透過Email寄送統編資訊以及會員資訊到以下信箱: <span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"> happylearngo@gmail.com 我們將確認購買資訊後，開立統編發票給您。

付款後，可以退費嗎?

<span style="-webkit-text-stroke-width:0px;border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;float:none;font-family:Avenir, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-decoration:none;text-indent:0px;text-transform:none;white-space:pre-wrap;widows:2;word-spacing:0px;">線上課程不適用 7 日鑑賞期，已上線影片課程一經購買授予使用權即不再受理退費。 <span style="-webkit-text-stroke-width:0px;border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;float:none;font-family:Avenir, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-decoration:none;text-indent:0px;text-transform:none;white-space:pre-wrap;widows:2;word-spacing:0px;">每一堂課程的簡介中皆有提供清楚且完整的內容說明，如尚有其他問題，或需辦理退費， <span style="-webkit-text-stroke-width:0px;border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;float:none;font-family:Avenir, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-decoration:none;text-indent:0px;text-transform:none;white-space:pre-wrap;widows:2;word-spacing:0px;">請來信至客服信箱 happylearngo@gmail.com，我們會盡快回覆您！

直播課程可以退費嗎?

<p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">直播課程比照短期補習班設立及管理準則 24條學生繳納費用後離班者，應依下列規定辦理退費： <li style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;padding:0px 0px 0px 1.25rem;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">學生於實際開課日前提出退費申請者，應退還當期開班約定繳納費用總額百分之九十。但所收取之百分之十部分逾新臺幣一千元部分，仍應退還。 <li style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;padding:0px 0px 0px 1.25rem;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">學生於實際開課日起，且未達全期或總課程時數之三分之一期間內提出退費申請者，應退還當期開班約定繳納費用總額之二分之一。 <li style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;padding:0px 0px 0px 1.25rem;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">學生於達全期或總課程時數之三分之一以上期間提出退費申請者，所收取之當期開班約定繳納費用得全數不予退還。 <p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-color:var(--chakra-colors-gray-100);border-style:solid;border-width:0px;box-sizing:border-box;color:rgb(43, 46, 51);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 1rem;orphans:2;overflow-wrap:break-word;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">如尚有其他問題，請來信至客服信箱 happylearngo@gmail.com，由專人協助辦理退費事宜。

購買後如何觀看課程?

<span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:Avenir, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-wrap;widows:2;word-spacing:0px;">請使用當初購買課程的帳號登入，並點選「我的課程」，選擇欲觀看的課程，進入後即可收看。

我能夠同時使用兩個以上的裝置觀看嗎?

<span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:Avenir, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-wrap;widows:2;word-spacing:0px;">每個帳號在同一時段只能從一個裝置登入。

「財稅課程」主題及「會員專區」購買後可觀看多久?

「財稅課程」主題及「會員專區」購買後開通起可觀看一年期。

海外學員能夠購買課程嗎?

<span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:Avenir, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-wrap;widows:2;word-spacing:0px;">可以的，無論您位於何處，歡迎您的加入！

找不到你要的答案?

<span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">如果 FAQ 無法解決你的問題，歡迎寫信至客服信箱 happylearngo@gmail.com，我們會盡快回覆您！

常見問題

為了協助您在使用服務過程中可能遇到的狀況，以下為常見問題解答

常見問題

關於購買流程

退費問題

觀看問題

其他問題